Returns and Refunds

Our policy on cancellations, returns, repairs and refunds.

Last updated: 16 October 2026

1. Made-to-order pieces

Because every piece is handmade for you and one of a kind, we cannot accept returns or exchanges for a change of mind, or for small natural variations in finish, size or weight.

2. When we will make it right

If your piece arrives damaged, is not the piece you ordered, has a significant defect, or does not match the specifications we confirmed in writing, we will repair, replace or refund it, whichever suits you and is practical.

3. How to report a problem

1. Write to sanvik@thesanvik.com within [48 hours] of delivery.
2. Include your order details, clear photos, and the unboxing video if you have one.
3. We reply within 48 hours and tell you the next step.

Please keep the piece and its packaging unused until we respond.

4. Cancelling an order

• Before we start making your piece: you can cancel and receive a refund of what you paid, less any payment-gateway charges.
• After making has begun: we cannot cancel, because the piece is made specially for you.

5. Refunds

Approved refunds are sent to your original payment method within [7] working days of approval.

6. Care and repairs

Sterling silver can tarnish over time. If you would like help with polishing or a repair, write to us and we will advise on options and charges.

7. Your legal rights

This policy does not affect your rights under the Consumer Protection Act, 2019.